At Afrotunda, we value your trust and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you use our marketplace, whether you are a buyer or a seller.

1. Who We Are

Afrotunda SAS operates the Afrotunda platform, connecting artisans and sellers with customers worldwide. We are the data controller responsible for your personal data.

Contact:
Email: contact@afrotunda.com
Postal Address: Kajakstraat 3, 1826DN Alkmaar Netherlands
KVK number: 98371665

2. What Data We Collect

We collect information to provide services, improve your experience, and comply with legal obligations. Examples include:

For Buyers:

Name, email address, shipping and billing information
Payment information (processed securely via our payment provider)
Account login credentials
Interaction data such as orders, reviews, and messages

For Sellers:

Business information, including store name and description
Name, email, address, and bank details for payouts
Product data, images, and descriptions
Sales history and customer communications

Technical Information:

IP address, browser type, device type, and site usage data
Cookies and tracking information

3. How We Use Your Data

Your personal data is used to:

Manage accounts and verify identity
Process orders, payments, and refunds
Communicate about updates, promotions, and platform changes
Support sellers with product listings, sales tracking, and payouts
Ensure compliance with laws and prevent fraud or misuse
Improve the platform, analyze traffic, and optimize your experience

4. Sharing Your Data

We do not sell your data. We may share data with:

Payment providers for order processing
Shipping providers for delivery
Third-party services that support the platform (e.g., hosting, email, analytics)
Law enforcement or regulators if legally required

All third-party providers are bound to protect your data according to GDPR standards.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Functional cookies to maintain login sessions
Analytical cookies to understand site usage
Marketing cookies to show relevant promotions

You can manage or disable cookies in your browser settings. Note that some features may not work without cookies.

6. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to processing or restrict certain uses
Receive a copy of your data in a portable format

To exercise these rights, contact us at contact@afrotunda.com.

7. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Data may be anonymized for analytical purposes once it is no longer needed.

8. Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular monitoring.
While we strive to keep your information safe, no system is completely secure, so we cannot guarantee absolute protection.

9. Minors

Afrotunda is not intended for users under 18 years old.
We do not knowingly collect data from minors. If we learn that we have collected data from someone under 18, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices, regulations, or services.
The latest version will always be available on our website. Continued use of Afrotunda constitutes acceptance of any updates.

11. Contact

For questions, concerns, or requests about your personal data, contact our Data Protection Officer:
Email: contact@afrotunda.com
Postal Address: Postal Address: Kajakstraat 3, 1826DN Alkmaar Netherlands