Terms and conditions

Terms and conditions

Last updated: 12 September 2026.

1. The store

Afrotunda is one Dutch online store, not a marketplace. Afrotunda is your seller and handles payment, shipping, customer service and returns. Contact: contact@afrotunda.com, Kajakstraat 3, 1826 DN Alkmaar, The Netherlands, Chamber of Commerce 98371665.

2. Products and orders

Product photographs and descriptions are prepared carefully. Handmade products may show small variations in colour, pattern or finish. Your order is final after payment is accepted and you receive confirmation. If an item is unexpectedly unavailable, we will refund the affected amount.

3. Prices, VAT and payment

Prices are shown in euros and include applicable Dutch VAT. Shipping costs are shown before payment. Afrotunda accepts the payment methods displayed during checkout.

4. Delivery

We dispatch from the Netherlands on business days. Estimated total delivery from order is 3–5 business days within the Netherlands, 4–6 to Belgium, 6–12 to other EU destinations and 8–15 business days or more to enabled non-EU European destinations. These are estimates, not guarantees. Outside the EU, the recipient pays any import VAT, customs duty and carrier clearance fees unless local law requires Afrotunda to collect them at checkout.

5. Withdrawal, returns and defects

Our Shipping & Returns page applies to ordinary consumer purchases. Your legal rights for faulty or incorrectly supplied goods remain unaffected. Use the visible “Cancel an order” button to withdraw electronically.

6. Liability and law

Afrotunda does not exclude liability where the law prevents exclusion. Dutch law governs the agreement without removing mandatory consumer protection in your country of residence. If a dispute arises, contact us first so we can try to resolve it together.